How can we help you?
Frequently Asked Questions (FAQs)
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
orders may take between 7-15 days to arrive
If you don't receive your order within 30 days after shipping, you are eligible for a full refund
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
In the event of receiving a damaged product, we kindly request that you send us a photo of the damaged item(s) to our support team as a part of our standard procedure.
In the event of a defect upon delivery, you have the choice of either receiving a complete refund or opting for a complimentary reshipment. If any damage occurs after use, kindly reach out to our support team and we will gladly send a free reshipment for your package as part of the lifetime warranty included in your order
We offer a free lifetime warranty included with every order at CALLIXE. We stand by the quality of our products and are committed to resolving any issues promptly. If you encounter any issues or defects, rest assured that our lifetime warranty guarantees a hassle-free resolution. Simply reach out to our customer service team, and we will promptly address and remedy any concerns by sending a free reshipment for your order
To initiate the exchange process, please contact us . Once initiated, we will provide you with a return address for you to ship your order. Once confirmed, your new replacement will be processed as first priority among other orders in the queue. Please note that we are not responsible for return and exchange shipping costs that are associated with the original order. Because of this, please determine your appropriate size thoroughly before booking your purchase. Moreover, please be aware that an additional fee of 10% of the original order may be applicable if the product is not returned in the same condition as it was sent.
*Orders that triggered our replacement/exchange policy are no longer eligible for a refund.
If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to our provided return address.
We are not responsible for errors made at checkout, whether that might be you selecting the incorrect product/size or providing incorrect address details resulting in a failed delivery.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please note it can take some time for your bank or credit card company to process your refund. All shipping costs associated with the products are non-refundable.
To initiate a return, please contact us at info@necksy.net with your order number and reason for return.